Help Page
Need help using e-Recruitment? See if your question is answered in these quick tips.
Having trouble logging in?
- Your ID is the email address you registered with
- If you can’t remember your password, click the password reset link on the login page. Enter your email address and you will receive a link to reset your password. Click this link and enter a new password. You will now be able to login using your email address and new password
Having trouble submitting an application?
- If you have already registered with Customs and Border Protection e-Recruitment you do not need to register again when applying for a position. Login to e-Recruitment before starting an application
- Prepare and save your responses in a Word document before pasting them into the application form. When pasting in more than one response make sure you save the page regularly
- Once you have started an application it will appear under My History. Login to e-Recruitment to access your incomplete and submitted applications.
- If you have completed your application but can not see the Submit Application button at the top of the page, make sure that you have answered all the mandatory questions and clicked Save and Continue for each page of the application form.
If these tips haven’t answered your question, or for more information, go to the general recruitment page for step-by-step instructions in the applicant user guide.
